Carmen's
Treasure Chest
Return Policy
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Handmade Jewelry Returns/Exchanges
If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of purchase. Please email me at the Contact Me page to let me know you would like to request a return. I'm sorry, but there is no refund on shipping/handling charges.
When returning your package, please include the following:
1. Unworn item(s) in its original condition
2. A copy of the original invoice
3. Please let me know the reason for your return -- I strive to provide the best possible service and product for my customers.
Please ship your return to:
C.S
Attn: Return
P.O.BOX 1015
Ontario, CA 91762
USA
Please use a padded envelope or box to make your return. Please insure your return or use a method such as UPS or FedEx to have a record of your return. I am not responsible for lost or items damaged during shipping.
Repairs
If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.
Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email me with your problem and I will quote you whether there is a repair fee.
Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I'm sorry, but there is no refund on Shipping/Handling on returned merchandise.
If you have any questions, please feel free to contact me.
